"Micro-transit" in New Jersey Proof of Concept In Reserve

Agencies across the country are using technology and new mobility options to expand their focus from being a provider of fixed route public transit to being the manager of public and private mobility options. This customer-focused approach seeks to capitalize on new technologies and mobility options to improve the efficiency of fixed route services, enhance the transit customer's experience and in some case deliver service in a more cost-effective way. Public transit agencies are partnering with ride-hailing companies to provide services in low-productivity markets and to expand the reach of fixed route services by addressing the gap between stations and a customer's final designation (first and last-mile trips). Other agencies are working with technology companies to transform their paratransit fleets into Uber-like Micro-Transit services that provide trips for people with disabilities, seniors and the general public in a much more efficient manner at sometimes a third the cost of traditional paratransit services. This project would develop and pilot an on-demand "micro-transit" service in New Jersey. Such a service, which has the potential to improve the customer experience and reduce costs, could be targeted to meet the needs of NJ TRANSIT Access Link users and the general public in all or part of an Access Link service region. This type of micro-transit services has been implemented in a number of cities throughout the US, including in NYC, Chicago, Washington, DC, Austin, Tx, Colorado and others.

Idea Submitted by Jon Carnegie

List your Agency /Division / Bureau, County, City Univ. or Other Rutgers University - Alan M. Voorhees Transportation Center

Idea Champion - Who at NJDOT, NJ Transit or NJ Motor Vehicle? (if known) NJ TRANSIT

Why is this a priority and what are the benefits for the State/County/City?

Paratransit services such as NJ TRANSIT's Access Link are very expensive to provide. At the same time, current practice requires Access Link Customers to reserve rides at least 24 hours in advance and they have a wait window of 45 minutes on each side of the scheduled appointment. Micro-transit projects implemented in other locations throughout the US have demonstrated the feasibility of implementing on-demand services for general public, seniors and people with disabilities at a significant cost savings, while also vastly improving the customer experience. This type of innovative public transit service needs to be piloted and evaluated in New Jersey to see how it can be successfully implemented. New ways of providing public transit service in more efficient, affordable ways is critically needed in New Jersey.


Archive: 2018 Ideas
Archive: 2018 Ideas
Idea No. 96